heybajil Privacy Policy

heybajil ("we", "us", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We take our users' privacy seriously. This Privacy Policy ("Policy") describes what information we collect when you use the heybajil website and services, how that information is used, when it may be disclosed, and what steps we take to protect your data.

By using this platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact our support team with any questions.

1 Data Collection

We collect various types of information during registration and use of heybajil. This information helps us provide you with the best service, ensure platform security, and meet legal obligations.

1.1 Information You Provide

Information you provide directly to us includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, Upay)
• Identity verification documents (copy of national ID card or passport)

1.2 Automatically Collected Information

When you use heybajil, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Date, time, and duration of platform access
• Gaming history, bet amounts, and win/loss records
• Transaction history and amounts
• Usage patterns collected through cookies and similar tracking technologies

2 Purpose of Data Use

heybajil uses your personal information only for the following legitimate purposes. We never use your information for unnecessary or unrelated purposes.

2.1 Account Management

Your information is used to create and manage your account, verify identity, and handle login and security. This ensures that only eligible individuals (aged 21 or older) can operate an account on heybajil.

2.2 Service Delivery and Improvement

Information is used to operate gaming, betting, and transaction services, improve platform functionality, and personalise the user experience.

2.3 Financial Transaction Processing

Payment-related information is used to process deposit and withdrawal requests, verify the validity of transactions, and prevent fraud.

2.4 Regulatory and Legal Obligations

Information is retained to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, and to enforce responsible gaming policies.

2.5 Communication and Support

We contact you to provide important service-related notifications, account updates, promotional information (where you have given consent), and support services.

3 Data Disclosure and Sharing

heybajil does not sell or rent your personal information to third parties. However, your information may be shared in the following limited circumstances:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, and technology service providers who operate under our instructions and are bound to protect your data.
• Legal Requirements: When disclosure is required by law, court order, or a regulatory authority's request.
• Fraud Prevention: Providing information to relevant authorities to prevent fraud, money laundering, or illegal activity.
• Business Transfer: In the event of a merger or acquisition, where the new owner will be bound to comply with this Privacy Policy.

Outside the circumstances listed above, we do not share your information with any third party without your explicit consent.

4 Data Security Measures

heybajil uses industry-leading security technologies and practices to protect your data. Our security measures include:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are fully encrypted
• Sensitive data stored with 256-bit AES encryption
• Firewall and intrusion detection systems
• Two-Factor Authentication option
• Regular security audits and vulnerability testing

4.2 Organisational Security

• Strict data confidentiality training for staff
• Least Privilege Access policy for data access
• Rapid response plan in the event of a data breach
• Regular security reviews and policy updates

However, no method of transmitting information over the internet or storing data digitally is 100% secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.

5 Cookie Policy

heybajil uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser or on your device.

5.1 Use of Cookies

• Essential Cookies: Maintaining login sessions, security verification, and ensuring core platform functionality.
• Functional Cookies: Remembering your preferences, language, and settings.
• Analytics Cookies: Collecting anonymised usage data for website traffic analysis and service improvement.

5.2 Cookie Control

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

6 Data Retention Period

heybajil retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account is active.
• After an account is closed, certain information is kept for a defined period to meet legal and regulatory requirements.
• Transaction records are retained for the period prescribed by financial regulatory rules.
• KYC verification documents are kept for the period required by legal obligations.
• After the defined period, data is securely deleted or anonymised.

7 Your Rights

As a heybajil user, you have the following rights over your personal information. Contact us to exercise these rights.

7.1 Right to Access

You have the right to view what information we hold about you and to receive a copy of it.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request that it be corrected or updated.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal and regulatory obligations.

7.4 Right to Object to Processing

You may object at any time to marketing communications or specific data processing. We will respond to your request within a reasonable time.

7.5 Right to Data Portability

You have the right to request your provided information in a structured and readable format.

8 Protection of Minors

heybajil is for individuals aged 21 or older only. We do not knowingly collect information from minors. Age verification during registration is mandatory.

If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please notify us immediately.

9 Third-Party Services and Links

heybajil has relationships with various service providers on its platform, including game providers such as Pragmatic Play, JILI, PG Soft, and Spribe. These providers follow their own privacy policies.

We use trusted payment services such as bKash, Nagad, Rocket, and Upay for payment processing. These payment platforms have their own privacy policies and manage information independently according to their policies. heybajil is not responsible for their use of information.

10 Responsible Gaming and Data Protection

heybajil is committed to responsible gaming. We monitor your gaming behaviour data to identify signs of potentially problematic gaming and to provide timely support.

To learn more about our responsible gaming policy, visit the Responsible Gaming page. You can set deposit limits, bet limits, or a self-exclusion option on your own account.

11 Policy Changes

heybajil may update or amend this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email address
• Updating the "Last updated" date at the top of the policy on this page

Continuing to use the platform after a change is made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us:

• Chat with our support team directly in Bengali via 24/7 live chat.
• Contact us by email: [email protected]

We will endeavour to respond to your request within a reasonable time after receiving it. Identity verification may be required for complex data protection requests.